Cannot connect to Historical Data Server

[Boonfly8]

What's going on here?? Can't see/use any historical data right now. Anyone else having this problem?

11/3/2018 9:30

Connection

Connection lost to the NinjaTrader Historical Data Server: hds-us-nt-002.ninjatrader.com

[Boonfly8]

now it says connect lost to NinjaTrader Information Server: is-us-nt-001.ninjatrader.com

[NinjaTrader_ChrisSch]

Hello Boonfly8,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.