NT8 can't get any historical data from the Interactive Brokers gateway

[Nanako]

NT8 can't get any historical data from the Interactive Brokers gateway.
It just continues to send the same request over and over again.
For example, for 1 minute MSFT chart for the last day the request is:
"20-6-114-0-MSFT-STK--0-0--SMART-ISLAND-USD---0-20181029 21:19:51-1 min-6 D-0-TRADES-1--"
I'm not sure if the problem is on IB or NT8 side though.
Did you ever encountered such problem?

[NinjaTrader_ChrisSch]

Hello Nanako,

Thank you for your note.


Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.