NJT hangs on opening chart when 2nd data series added with Box Type in the same panel

[PN720]

When I add a second data series to my chart with Box type and set it to the same panel, NJT will hang at Loading.. when the chart is onscreen the next time I restart NJT.

Steps to duplicate:
1. Create a new Workspace.
2. Create a new chart. Let's say RTY 12-18 and 1 Minute. Hit OK.
3. Once chart opens, right click and Data Series again. Add a second Data Series, RTY 12-18 and 15 Minutes.
4. Set all the properties according to the DataSeries.jpg (attached) and hit OK.
5. Once you've done that, you should see the big green and red boxes of the 15 min candles on the 1 min chart.
6. Click on X to close out of NJT. Answer Yes to save changes.
7. Wait a minute or two and restart NJT.
8. When it reloads, the chart will reopen but get stuck at Loading...

[PN720]

Second Data Series

[NinjaTrader_EricB]

Hello PN720,

Thank you for your post.

Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.


Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.