Startup faiure with "Unable to locate or copy commission template." error

[dr1648]

After updating from 8.0.15.1 to 8.0.16.1, NinjaTrader 8(64-bit) fails on startup with the above error after successful completion of the license check. Please help.

Thanks,
John

[NinjaTrader_ChrisSch]

Hello dr1648,

Thank you for your note.


Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.