Platform issue when open trader

[s_j_1900]

I am getting the attached error. I have a SIM account. How to resolve this ?

[NinjaTrader_ChrisSch]

Hello s_j_1900,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.

I look forward to your reply.

[s_j_1900]

I have sent it Chris