Can't connect to live account

[Max99]

I have a new account with NinjaTrader but can’t connect to the live account, only the demo. I choose NinjaTrader Continuum, enter my username and password that was sent to me and uncheck the demo box but it still will only connect to the demo. Is there something I’m doing wrong?

[NinjaTrader_ChristopherJ]

Hello,

To clarify are you unable to select your live account from the Account drop down menu when connected to your live account?

If so to be able to select your live account please ensure the following.

• You must have a live license key and it must be entered under Help> License Key. (If you are unsure if your license key is live or these steps do not resolve this, please send me your license key)
• Next connect to your broker by going to File> Connect and select your broker account.
• Last ensure Global Simulation Mode is not checked under the Control Center> File.

Now you should be able to select your live account in any account drop down menu.
Below I have provided a link to the Global Simulation Mode section of our help guide.

• http://www.ninjatrader.com/support/helpGuides/nt7/index.html?global_simulation_mode.htm

Please let us know if we may be of further assistance.

[Max99]

That worked, thanks.

One more question, now that I can see both the live and demo accounts, to trade one or the other I just toggle between the two on the Chart Trader "Account" pulldown?

[NinjaTrader_RileyS]

Hello Max99, that's correct.

Please let us know if we may be of further assistance.

[jbanegas]

Cannot connect to LIVE account, after troubleshooting all recommended actions

hello Christopher, I am having the same issue as the user that posted before me.
I have executed all steps recommended. Still, I cannot see the LIVE account, only 2 demos. Unchecked simulation mode from file, went to tools-->options-->simulator tab, it is connected to Kinetik non-pro acct, etc

please reply here, as I will follow this thread.

I have teamviewer and can also do a ZOOM meeting

thank you in advance

[NinjaTrader_ChristopherJ]

Please send a note to [email protected] with "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.

You will find the file here: My Documents > NinjaTrader 7-> Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt