Locking Up

[Segwin]

I did a clone of my SS hard drive using Acronis 2018 (I've done numerous clones with Acronis 2016). Everything went fine however when I went to start NT8 it connected to Forex.Com ok but then locked up and I had to c,a,d out. I uninstalled the program, using windows, and reinstalled however it does the same thing again.

Any suggestions?

PS: I also did a firmware update of the SSD.

[NinjaTrader_ChelseaB]

Hello Segwin,

As a test, I'd like you to try starting NT8 without a saved workspace and open a new blank chart with no indicators and no template applied.

First, I suggest making a backup of your workspace so we can restore a backup if any changes need to be undone.

Below I have provided a publicly available link to the Backup and Restore section of our help guide.

http://ninjatrader.com/support/helpGuides/nt8/en-us/backup__restore.htm

As a test, please take the following steps to force NinjaTrader to start without your saved workspace. You will have the option to reopen these after our tests.

• Shut down NinjaTrader
• Navigate to (My) Documents\NinjaTrader 8\workspaces
• Select all files in this folder -> right-click one of those selected files -> select Cut
• Navigate to the Desktop -> right-click the Desktop -> select New -> Folder
• Open this folder -> right-click in the folder -> select Paste
• After moving these files, restart NinjaTrader which should startup without any workspaces
  
• Once NinjaTrader has started on just the control center, please open a new chart and test for the issue. Do not load a template on this new chart or any indicators.

*Please note this will not delete your workspace however the new blank workspace will be named Untitled1. If you have a workspace already named Untitled1 however you will not want to save the workspace when exiting NinjaTrader, otherwise it will overwrite it.

If there are no issues on this new workspace, please try opening the previous workspace by going to File--> Workspaces--> Open workspace.

If this reintroduces issues, I would suggest rebuilding your workspace. Please keep track of what indicators you add back in so that we can narrow down what indicator is causing the issue if the issue returns.

[Segwin]

With no charts open NT started and I was able to connect with out it freezing. When I try to open a chart I'm getting Historical data is corrupted which I believe is causing NT to freeze. Attached is a screen grab.

[Segwin]

I've got everything working again.

Have a good Holiday.