Platform and market replay

[kevinossa]

Hello, i hope you're fine. i need your support with the platform because the market replay isn't working i cant download any information and the rest of the platform is not configured right. do you have some option to reset the platform from the beghin.

thank you so much for your help

[NinjaTrader_ChrisL]

Hello kevinossa,

Thanks for the note and welcome to the NinjaTrader forum.

You can perform a complete reinstallation by following these steps:

• Copy your license key from the Control Center > Help > License Key.
• Close all running applications.
• Uninstall NinjaTrader within Windows Control Panel.
• Navigate to your Documents folder > Right click on the 'NinjaTrader 8' folder > Rename > rename the folder to 'NinjaTrader 8 OLD'. DO NOT delete this folder.
• Navigate to C:\ > Program File (x86) > Delete the 'NinjaTrader 8' folder if it exists
• Reboot your PC.
• Once these steps are completed, download and install NT8 from the link below.
  • http://ninjatrader.com/PlatformDirect

Please let me know if I can assist further.

[kevinossa]

Thank you so much!!!