Not getting any live feed

[postalman]

using ninja 7 and cqg this morning, moved to NQ 3/18 data and getting no live data, can reload historical data to refresh the chart but no ticks coming through after that. Please help, I think I had this problem once in the past and had to delete something?

[NinjaTrader_EricB]

Hello,

Thank you for your post.

Glad to assist. To test, please reset your instruments, this will ensure that the internal setting for the instruments are up-to-date with server specifications: Disconnect and go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.

You will need to close and restart NinjaTrader for the settings to take effect.

If you are still unable to receive data, Please write into to platformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.


Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.

We look forward to assisting further.

[postalman]

ok did the instrument reset and reload, no fix, sent trace and log files to support email.