Is there Saturday support for platform issues?

[derivtrader]

Hi I emailed this afternoon for technical support for a platform loading data issue. Is there support on weekends or will the support team respond Monday morning?

Thanks.

[NinjaTrader_ShawnB]

Hello derivtrader,


Thank you for your note.


We provide 24/5 and weekend technical support. Email support is available throughout the weekend. Here is the Contact Us page: Contact & Emergency Trade Support NinjaTrader


Could you please send the log and trace from your platform to look further into this inquiry?


To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-> Mail to Platform Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'.


Also, give a reference of this thread in the body of the email.




We look forward to assisting you further.