Loss of connection charts stop moving.

[FXMIKE]

Over the past week, I have lost connection with continuum. I still have the green light lit up but the charts do not move. If I disconnect I am unable to reconnect to the Continuum unless I shut down NinjaTrader and the restart the platform then everything works for a day or so. I am using NT8 version 08.15.1. This just started a week ago or so. This is not good since I am trading wioth a live account.

[NinjaTrader_ChrisSch]

Hello FXMIKE,

Thank you for your note.


Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.

[FXMIKE]

Chris,

Today I was unable to reproduce the concern today as soon as I lose connection again I will submit my files.