I am getting this error message when I try to connect to FXCM.
Attached Files
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Hello kangethe,
Thank you for your post.
Please email us at PlatformSupport[at]NinjaTrader[dot]com and reference ticket number 1794163.
Additionally, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
Open your NinjaTrader folder under My Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once complete, you can delete these compressed folders.
Thanks in advance; I look forward to resolving this item.
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