"Unable to connect to remote server"

[Gregory Arkadin]

Have been getting this message lately, is NT unavailable for the time being or is there another issue?

[brohnhdon]

Getting the same error here with NT Continuum.

[Gregory Arkadin]

Getting the same error here with NT Continuum.

Hopefully server down

[NinjaTrader_ChelseaB]

Hello,

Typically there is maintenance on the weekend with most brokerage servers on Friday night and / or Saturday.

Please wait until Sunday after 2PM Eastern and most brokerages will have the maintenance completed.

If you are unable to connect after this time, please send an email to platformsupport [at] ninjatrader [dot] com, so that we may schedule a call during our support hours of 8:30 AM to 6:00 PM Eastern, Monday through Friday.

[sledge]

Rithmic also in hung state. No return message.
4pm est

[NinjaTrader_ChrisSch]

Hello sledge,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.

I look forward to your reply.

[sledge]

I was away until 6 pm. Rithmic was still in "in between" connection state for 2 hours. I could not disconnect in NT7 since I wasn't connected as it was still connecting.

I had to end task and restart NT7. It connected at 6:01pm.