Refund...

[elixirtrip]

I bout your product on 25 Sep 2017... and now I clearly see that the program is not suitable for my needs!

Level 2 not working. Support doesn't help...
Hotkeys can't be managed as I need it to bee.

And many other problems.

So please give me an instruction to refund Ninja Trader 8.

[NinjaTrader_PatrickG]

I can not identify any of your account information from your forum username.

Please write an email to PlatformSupport[AT]NinjaTrader[DOT]com.

In the Subject please include 'ATTN Patrick G'

In the body please include a link to this forum thread and any relevant information including but not limited to:

• summary of what you're experiencing
• your license key
• account number
• email associated with the account

DO NOT include any of this sensitive information here on the forums.

[elixirtrip]

I think I haven't got account number - I just bout NT 8 thru PayPal. All other information I send to the PlatformSupport[AT]NinjaTrader[DOT]com