Ninjatrader does not start

[jaqfr]

When I try to start Ninjatrader on my main windows user account, the mouse pointer changes to wait for a few seconds, but it aborts without error message. It does not create a log or trace file. I tried to delete everything (uninstall program + delete documents/Ninjatrader folders) and reinstall but the problem remains.

I create a new windows account on the same computer for a test, there it starts ok.

What else do I have to delete to have a real clean installation (registry entry..)?

Thanks

(Windows 10 64bit)

[NinjaTrader_ChrisL]

Hello,

Thank you for writing to the support team.

You might have OneDrive enabled on the PC. Please check this by going to Windows File Explorer>Right click 'Documents'>click 'Properties'. Please confirm what the drive path says under 'Location' in the properties of the documents.

I look forward to your reply.

[jaqfr]

Thank you for answering rapidly.
Windows File Explorer>Right click 'Documents'>click 'Properties'. drive path says c:\users\..\Documents
I also tried to deactivate Onedrive, restart, but the problem remains.
I also tried to run it as administrator, nothing.
What else can it be?

[NinjaTrader_ChrisL]

Hello,

Thank you for the reply.

Please send me an email to platformsupport[at]ninjatrader[dot com] with the link to this forum post and 'ATTN ChrisL' in the body of the email. We will need to set up a remote support session to fix this.

I look forward to your reply.

[jaqfr]

Well, I just found the problem: I have no idea how this got activated, I don't use this function normally. Somehow Ninjatrader was blocked the access to the my Documents folder by the Bitdefender Security protection.
Thank you again for your help.
Might it be possible to implement an error message on refused file access in a future version (This should help problems with Onedrive as well)? I spent some time on this, as the program aborts without a word!

[NinjaTrader_ChrisL]

Hello,

Im glad you were able to get Ninja running again. I will submit a feature request for adding a warning about this error.

Please let us know if we may be of any further assistance.