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ninjatrader will not start

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    ninjatrader will not start

    When starting up ninjtrader it will connect to IB's API Gateway, and thats as far as it goes. There is no control center, no chart, nothing comes up on the screen.
    And no error message. In task manager it shows ninjatrader is running.

    Ive tried rebooting computer and reinstalling ninjatrader, with no effect.
    Its always worked fine before. This is the first time Ive seen it do this.

    #2
    Hello shogundave,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

    * Open your NinjaTrader folder under Documents.
    * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    * Send the 2 compressed folders as attachments to this email.
    * Once complete, you can delete these compressed folders.

    I look forward to your reply.

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