chart missing data

[frankduc]

Hi,

Often when i ask for a 5, 10 etc minute chart after loading some data are missing.
Its always the previous day. Sometimes it also happens after NT8 connect.

Is there a way to fix that problem?
I have to reload all data on the chart and its 30 days chart 10 minutes and it takes an eternity to reload.
I have a 12gb ram so its not my pc.

Thank you
Frank

[NinjaTrader_EricB]

Hello frankduc,

Thank you for your post.

Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.

Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.

We look forward to assisting further.