Unhandled exception

[fourpeaks99]

Im running NT8 (upgraded to latest build yesterday) and i get a "Unhandled exception: The given key was not present in the dictionary" error when i start Ninjatrader. After i hit ok it says that im connected but it does not pull in any new data and i cannot see any of the accounts in Chart trader window.

[NinjaTrader_PatrickG]

To really see full details of this message I'll need to see your log and trace files. However, I would not like you to share those files here on the forums because they can contain sensitive information. If the steps below produce no meaningful results, I'd like for you to write into our support team so we can analyze what is occurring in more detail.

So we can further diagnose your system, please delete your cache and start NinjaTrader in Safe Mode.

To delete the cache, follow the steps below.

• Shut down NinjaTrader.
• Open the Documents > NinjaTrader 8 > db folder.
• Delete the sub-folder named 'cache'.

To enable safe mode, please use the following steps:

• Ensure NinjaTrader is shut down
• Hold the CONTROL key and double click the NinjaTrader icon.
• Keep the CONTROL key held down until you see the Control Center.
• You can verify you are in safe mode by going to Help -> About.

Once NinjaTrader has started on just the control center, please open a new chart with no custom bar types/indicators/templates and test for issues.

If there are no issues on this new workspace, please try opening the previous workspace by going to the Control Center > Workspaces > Choose your workspace.

If there are no issues, restart NinjaTrader normally and test for issues.

If this reintroduces issues, I would suggest rebuilding your workspace, adding 1 indicator at a time. Please keep track of what indicators you add back in so that we can narrow down what indicator is causing the issue if the issue returns.

Please let me know the results of this test.

[fourpeaks99]

Thanks Patrick, I deleted the cache and went into Safe mode, when i opened NT all the indicators were already deleted. I just had one chart up and closed/reopened Ninjatrader and still received the error. How do i get the log and where should i email to?

Thanks

[NinjaTrader_PatrickG]

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please include a link to this forum thread and reference the following ticket number in the body of the email: 1747859 ATTN Patrick G