Display problem

[blar58]

Hi

I have customers that have problems with my indicator display.
My indicator is a Market Profile.
On a small number of PCs the letters overlap and the display is wrong.
Playing with screen resolution fix the error but not for all.

What can be causing that ?
Is there a permanent fix for this ?

Thank you

[NinjaTrader_ChrisL]

Hi blar58 thanks for your post.

This seems to be an issue with the OnRender method in your script. It seems similar to this thread:

https://ninjatrader.com/support/forum/forum/ninjatrader-8/indicator-development/1085422-font-scaling-between-devices-when-using-drawtext

In this case, the problem was a Windows.Media font was being used and not a SharpDX font.

If you can still have trouble pinpointing the issue I would need a test script reduced to the most basic level that still reproduces the issue.

I look forward to hearing of your results.

[blar58]

Chris

If that was the problem It would be wrong for all PC.
It happens on about 1% of my customers

[NinjaTrader_ChrisL]

Hi blar58, thanks for your reply.

If you can not reproduce the problem on most computers then the clients Windows environment might be causing the issue. There specific Windows setup would need to be tested to see what is different than a regular Windows installation (Graphics card drivers, Windows/NinjaTrader DPI settings, resolution settings, third party applications).

Please let me know if I can assist any further.