Plots visible in Market Analyzer

[saltminer]

Hi,
I've modified an indicator for a client, replacing a couple of public Series<double> with true Plots to be compatible with the changes made in 8.0.9.

This works fine on my developer machine - the new plots are immediately visible when the indicator is loaded into an Indicator column of the Market Analyzer.

The client is unable to experience this; he does not see the two new plots at first, instead he has to click OK, then go back and once again select the Plot popup to see the missing plots.

The client and I have sent each other videos, so we are pretty clear that
a) it works on my machine
b) it doesn't work on his machine.
c) he has definitely installed the version of the indicator that I am using
d) we are both running the latest NT8, v8.0.11.1, and he has just done a fresh install.
We currently don't have a clue as to why there would be a difference in our two machines. Can you take a look at the code (If I send it to you direct at the support email) for you advice?
Thanks,
saltminer

[NinjaTrader_PatrickH]

Hello saltminer,

Thank you for your post.

Yes, please send over the needed files to test. Please send them to platformsupport[at]ninjatrader[dot]com with 'ATTN: Patrick H' in the subject line and a reference to this thread in the body of the email.

I look forward to assisting you further.

[NinjaTrader_PatrickH]

Hello saltminer,

Thank you for your patience.

Please have the user shut down NinjaTrader and then go to the Documents\NinjaTrader 8 folder on their PC then have then rename the "UI.xml" file to "prev.UI.xml" and finally restart NinjaTrader.

I suspect a preset for the indicator is saved without the plots and is preventing the proper loading of the plots.

I look forward to your response on this matter.