Cancellation rejected by the Order Management System

[Kdevineni]

Hi

After the order is filled , immediately Cancellation request has been triggered for the evaluation accounts only, this is not happening with the Sim accounts.

I am using Bluenox propfirm

Order filled log

2024-08-22 08:46:18:950|1|32|Order='1923628038/BX37460-10' Name='Stop1 ' New state='Accepted' Instrument='MNQ SEP24' Action='Sell' Limit price=0 Stop price=0 Quantity=1 Type='Market' Time in force=DAY Oco='rm-6e34daa0005541ae8b4434bf4165f327-BX37460-10' Filled=0 Fill price=0 Error='No error' Native error=''
2024-08-22 08:46:18:951|1|32|Order='1923628038/BX37460-10' Name='Stop1 ' New state='Cancel submitted' Instrument='MNQ SEP24' Action='Sell' Limit price=0 Stop price=0 Quantity=1 Type='Market' Time in force=DAY Oco='rm-6e34daa0005541ae8b4434bf4165f327-BX37460-10' Filled=0 Fill price=0 Error='No error' Native error=''
2024-08-22 08:46:18:969|1|32|Order='1923628038/BX37460-10' Name='Stop1 ' New state='[B]Filled[/B]' Instrument='MNQ SEP24' Action='Sell' Limit price=0 Stop price=0 Quantity=1 Type='Market' Time in force=DAY Oco='rm-6e34daa0005541ae8b4434bf4165f327-BX37460-10' Filled=1 Fill price=19954.25 Error='No error' Native error=''
​

2024-08-22 08:46:19:216|1|32|Order='1923628038/BX37460-10' Name='Stop1 ' New state='Filled' Instrument='MNQ SEP24' Action='Sell' Limit price=0 Stop price=0 Quantity=1 Type='Market' Time in force=DAY Oco='rm-6e34daa0005541ae8b4434bf4165f327-BX37460-10' Filled=1 Fill price=19954.25 Error='[B]Unable to cancel order' Native error='[COLOR=#e74c3c]Cancellation rejected by the Order Management System - Order is complete. Further cancellations on this order may lead to logoff/disable[/COLOR][/B]'

Attaching full logs , this happened 2-3 times today morning, one instance is at 2024-08-22 08:46
I have 10 accounts BX37460-1 thru 10, its happening same with all the accounts.
from the addon I am only placing market order for sell or buy, no ATM strategy used.

Code to create and submit order.

Order myOrder= account.CreateOrder(newInstrument, orderAction, orderType, OrderEntry.Manual, TimeInForce.Day, quantity, limitPrice, stopPrice, oco1, name, Core.Globals.MaxDate, null);
account.Submit(new[] { myOrder});

I haven't coded anything for cancellation, not sure why its being triggering cancellation that too specific to propfirm eval accounts..


Please advice..

[NinjaTrader_Gaby]

Hello Kdevineni,

Thank you for your post.

Please do not post your log or trace files on the forum as these can contain sensitive information.

CRITICAL - If your inquiry involves live orders, please always reach out to your broker's Orders Desk immediately to confirm and manage your live orders and positions.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: Case Number: 04554344 ATTN Gaby

Please also send the following info in the email: What are the specific Order IDs and times that this occurred on your platform? You may view this information in the Control Center > Orders window or in the New > Trade Performance > Trades window if they are no longer listed there.

[Kdevineni]

Hello Kdevineni,

Thank you for your post.

Please do not post your log or trace files on the forum as these can contain sensitive information.

CRITICAL - If your inquiry involves live orders, please always reach out to your broker's Orders Desk immediately to confirm and manage your live orders and positions.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: Case Number: 04554344 ATTN Gaby

Please also send the following info in the email: What are the specific Order IDs and times that this occurred on your platform? You may view this information in the Control Center > Orders window or in the New > Trade Performance > Trades window if they are no longer listed there.

Thank you Gabe...