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    conection

    ​I try to log in with a new account and it generates this error
    Attached Files

    #2
    Hello JhojanV

    Thank you for your post.

    So that we may investigate further, please write us an email: Support[AT]Ninjatrader[DOT]com.
    >>Please follow the steps below to manually attach your log and trace files to your email so we may investigate this matter further.
    • Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
    • Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    Eduardo R.NinjaTrader Customer Service

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      #3
      I don't have folders with that name in the folder

      Comment


        #4
        No tengo archivos nombrados asi​
        Attached Files

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          #5
          Hola JhojanV,

          Gracias por escribirnos.
          En su captura, veo que las carpetas solicitadas (log y trace) sí están presentes.
          En ambas carpetas, por favor haga lo siguiente:
          • Haga clic derecho en la carpeta y seleccione Enviar a > Carpeta comprimida (zip)
          Eduardo R.NinjaTrader Customer Service

          Comment


            #6
            The files have already been sent to [email protected] from the address [email protected] thank you very much

            Comment

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