How to get to a human? :-)

[Skechers]

Hello,

I have a hanging order. Not sure how it got created but now I can't cancel it, or do anything with it. I tried placing a counter order to close the order but doesn't work.

The chat section is only good if you want a round of robot conversations :-)

So, how can I cancel/close an order/position that is dangling out there?

Please don't provide a chat room with a robot. That serves the same function as a search page.

A chat room is meant to be interactive with another human.

Many Thanks, Caesar.

[NinjaTrader_BrandonH]

Hello Skechers,

Thanks for your psot.

CRITICAL — If your inquiry involves live orders, please always reach out to your broker's Orders Desk immediately to confirm and manage your live orders and positions.

If your trades are with NinjaTrader Brokerage, you can contact NinjaTrader Brokerage Order Desk here:

• Email: [email protected]

If the order in question is stuck on a Simulation account, such as Sim101, we advise that you reset your simulation account to address this item.

Resetting a simulation account will clear all historical trade data from this account. Please follow the instructions below to reset a simulation account.

• From the NinjaTrader Control Center window select the Accounts tab
• Right click on your simulation account and select Edit Account
• Press the "Reset" button

To contact our Technical Support team for further inquiries, you could write an email to Support[AT]ninjatrader.com with your inquiry and we will be happy to assist.

Let me know if I may assist further.

[Skechers]

Reset worked! Many Thanks!

Is there a phone number for when I run into issues with live orders?

[NinjaTrader_BrandonH]

Hello Skechers,

Thanks for your note.

You could find all of NinjaTrader's contact information here: https://ninjatrader.com/ContactUs

See the 24 Hour Emergency Trade Desk section on the link above for the Trade Desk phone number and email address.

Please let me know if you have further questions.

[Skechers]

Many Thanks Brandon.