Mysterious error

[Kovalev]

Hello, please help to deal with the problem when the robot places a limit order you get this kind of error
Tell me, what's wrong?

[bltdavid]

Hello, please help to deal with the problem when the robot places a limit order you get this kind of error
Tell me, what's wrong?

Is this Blue Wave Trading?
Have you asked them?

[NinjaTrader_PatrickH]

Hello Kovalev,

Thank you for your post.

Please send me your log and trace files so that I may look into what occurred.

If you are using NinjaTrader 7, you can do this by going to the Control Center-> Help-> Mail to Platform Support.

If you are using NinjaTrader 8, you can do this by going to the Control Center-> Help-> Email Support.

Please list 'ATTN: Patrick H' in the subject line and reference this thread in the body of the email.

I look forward to your response.

[Kovalev]

Thank you, sent

[NinjaTrader_PatrickH]

Hello Kovalev,

Thank you for your response.

We did not receive your log and trace files. Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to your email.
• Once complete, you can delete these compressed folders.

Please send the email through your email client to platformsupport[at]ninjatrader[dot]com with 'ATTN: Patrick H' in the subject line and a reference to this thread in the body of the email.

I look forward to assisting you further.

[Kovalev]

Sent as you explained

[Kovalev]

Hello, I several times threw off the logs in the mail, but I receive an answer that will not get them, can I fold here on the forum?

[NinjaTrader_PatrickH]

Hello Kovalev,

Thank you for your response.

You can attach the files to a private message to me here on the forums: http://ninjatrader.com/support/forum...=newpm&u=29234

I look forward to your response.

[alston77]

Getting same error

Hello,
I am also getting the same error. I am using the blue wave trading software.
When I place the order in sim mode, it works. However, when I try to place the order using TopstepTrader, the order is rejected.

Can you please help.

[alston77]

Is this Blue Wave Trading?
Have you asked them?

Hi David,
I am also getting the same order rejection error. I am using the blue wave trading software.
When I place the order in sim mode, it works. However, when I try to place the order using TopstepTrader, the order is rejected.

Can you please help.

[bltdavid]

Hi David,
I am also getting the same order rejection error. I am using the blue wave trading software.
When I place the order in sim mode, it works. However, when I try to place the order using TopstepTrader, the order is rejected.

Can you please help.

TopstepTrader requires 'Time in force' setting be set to 'Day'.

If I remember right, a GTC order is rejected.

Give that a try ...

[NinjaTrader_PatrickH]

Hello alston77,

Thank you for your post.

If you need assistance with this matter please write to us at platformsupport[at]ninjatrader[dot]com with this thread in reference in the body of the email and please include your log and trace files.

You can do this by going to the Control Center-> Help-> Mail to Platform Support. Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please let me know if I may be of further assistance.