Orders being executed outside the chart when backtesting

[smoky1930]

Any updates? Thanks

[NinjaTrader_Brandon]

Hello smoky1930,

Thanks for your reply.

What ticket number did you get when you sent in the files so I can check on this for you?

[smoky1930]

Hello smoky1930,

Thanks for your reply.

What ticket number did you get when you sent in the files so I can check on this for you?

I didn't receive a ticket, just an auto-generated email confirmation that they were received.

[NinjaTrader_Brandon]

Hello smoky1930,

Thanks for your reply.

I will private message you for some additional information to look into this.

[smoky1930]

Hello smoky1930,

Thanks for your reply.

I will private message you for some additional information to look into this.

Thank you.

[smoky1930]

Hello smoky1930,

Thanks for your reply.

I will private message you for some additional information to look into this.

Should I have received a PM already?

[NinjaTrader_Bertrand]

smoky1930, we have just resent our reply to your email. Can you please check if that arrived in your account properly and then we take it from there?

Thanks,