Strategy Execution Error

[birdog]

Hi: On Strategy, I am getting 2 messages:

1. Destination not available


2. Order Rejected


Tried to cancel and terminated strategy...

MBTrading.


It was working fine.


The only thing I did was change the commission from Pay for Limits to Free EXN on forex: http://www.mbtrading.com/forex.aspx


Please let me know how to fix this.


Thanks...

[birdog]

by the way...change was done yesterday morning and takes effect after 5 pm yesterday...I just checked it and it is active on the Free EXN comm. plan now...this may not be the reason for the rejected and destination errors...just letting you know about it...

Also, this has happened to me before in the past but the issue cleared up itself or I may have made a changed some setting in NT that fixed it but not sure what the problem is...so...just a bit if background...smile...thanks...

[NinjaTrader_Joydeep]

Hello birdog,
Can you please the log and trace file to support[AT]ninjatrader[DOT]com

• You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.
• The log file will be named "log.YYYYMMDD.txt"

• You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.
• The trace file will be named "trace.YYYYMMDD.txt"

Please append Attn:Joydeep in the subject line of the email and give a reference of this thread in the body of the email.

I look forward to assisting you further.

[birdog]

Ok Joy...I just emailed them to you...smile...Greg

[birdog]

Answered...FYI and others....

09:01 Vincent Pulizzi: checking on this
09:02 Vincent Pulizzi: restart the mbt desktop
09:02 Vincent Pulizzi: retry the order
09:02 Vincent Pulizzi: you will have MBTX
09:02 Greg: k
09:02 Vincent Pulizzi: please try that routing
09:02 Vincent Pulizzi: ty
09:07 Vincent Pulizzi: better?
09:07 Vincent Pulizzi: I canceled my order
09:07 Vincent Pulizzi: ok here it is
09:07 Vincent Pulizzi: 4x trading
09:07 Vincent Pulizzi: MBTX
09:07 Vincent Pulizzi: equity you can pick between MBTR and MBTX
09:08 Vincent Pulizzi: when you trade equity, use MBTR if you wish to be charged for that plan
09:09 Greg: MBTX = Free Exn and MBTR = Pay for Limits?
09:10 Vincent Pulizzi: MBTX is all routing for all forex accounts no matter the free exn or pay for limits. its the account is set to that or pay for limits
09:11 Vincent Pulizzi: your current demo is a pay for limits
09:11 Greg: K...so, you had to change FX to MBTX from MBTR right (that is what fixed the issue)?
09:11 Vincent Pulizzi: demo
09:11 Greg: K...so, you had to change FX to MBTX from MBTR right (that is what fixed the issue)?
09:12 Vincent Pulizzi: actually it was on the user name level which effects the equity and 4x account. please be sure to select the proper plan for your equity trades
09:12 Vincent Pulizzi: I did add the routing MBTX, that fixed it
09:12 Greg: But, if that comes up again, I can not change it myself but have to contact you to change it (cause it did not give me that option to change...only MBTR)?
09:13 Vincent Pulizzi: yeah it was on a perm level the clients do not have access to, please contact support if any issues