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Troubleshooting ideas …

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    Troubleshooting ideas …

    Am just looking for helpful ideas for avenues to investigate/resolve the following issue:
    I have a custom strategy.
    If I load the strategy to a chart and enable it, the entries/exits shown on the chart are not those I expect to see.
    However, if I then click my mouse on the chart, hit <f5>, and proceed to reload the NinjaScript, the strategy then reloads and now - yes! - the entries/exits are what I would expect.
    So when I load the strategy initially it is not working correctly, but re-loading sorts out the problem.
    Any ideas what might be causing this, and/or suggestions about how to troubleshoot the problem?
    Thanks.

    #2
    Hello AnotherTrader,
    I would first suggest to make sure your PC closed is synced.

    Please use the steps below to change your Time Zone and sync the PC clock, note to set the server to time.nist.gov.

    You can sync your PC clock by double clicking on the clock in the lower right corner of your desktop. Press 'Change time zone...' Set the Time zone and press 'OK'.

    Once you have done that, click on Internet Time tab set the server to time.nist.gov and then click Update. Your PC clock should now be updated.

    If you still face the scenario then please send a toy NinjaScript code* replicating the behavior to support[AT]ninjatrader[DOT]com

    Please append Attn:Joydeep in the subject line of the email and give a reference of this thread in the body of the email.

    I look forward to assisting you further.

    *The "toy" just means something that is a stripped down version that isn't necessarily the whole logic. It makes things easier to rout out.
    JoydeepNinjaTrader Customer Service

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