IB connection not placing trades via ATI strat

[ATI user]

my strat places trades fine for NQ on zenfire
trying first time to have it make a trade on IB

error 1 on connection to IB is:
'Error validating request 'id': cause FA data operations ignored for non FA customers. ServerValidateError'

error 2 on trying to enable strat to IB cash account:
'Error validating request 'wc': cause - The symbol or the local-symbol id must be entered. ServerValidateError'

did symbol mapping for IB connection for NQ as 'NQU2' ....no difference

please advise
thanks

[NinjaTrader_Matthew]

Hello,

What was the original symbol map you were using for IB? Was it just "NQ"?

What exchange is selected from the Instrument Editor?

Do you receive real-time or historical data for the NQ 09-12 with these settings?

[ATI user]

original map was 'NQ'

exchange in Instrument Manger is 'GLOBEX'

real time feed is plotting on chart

primary feed is Kinetick Live...secondary is IB with historical selected

[ATI user]

also...it is not the strat....i.e. can not make a manual trade from charttrader either

[NinjaTrader_Matthew]

Please make sure you're using NQ as the symbol as this should work.

Do you get real time data with Kinetick disconnected? We will need to verify the IB connection is mapped correctly to TWS.

[ATI user]

changed back to NQ map

yes...got real time feed with no kinetick connection

[NinjaTrader_Matthew]

Please send me your log and trace files for today so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Support.

Please reference the following thread in the body of the email:

http://www.ninjatrader.com/support/forum/showthread.php?t=51280

[ATI user]

able now to place manual trade

same errors in Log when trying to enable strat

[NinjaTrader_Matthew]

Both errors are generated or just one of them?

The first error about FA is reported from TWS and can be ignored.

Are you still getting the Symbol ID error?

[ATI user]

no...not getting symbol error now on enable

so...back to my strat code as the problem

on enable my strat checks the IB account balance and gets an accurate number....on the next tick it gets 0 balance

on zenfire it only checks the once and goes from there....

for some reason on IB, it only get the accurate balance on the first tick...then starts returning 0

[NinjaTrader_Matthew]

Are you using GetAccountValue?

This method will return 0 on historical data. To confirm, print Historical and MarketPosition along side your Account Value and verify that this is real-time

[ATI user]

still getting this error
error 2 on trying to enable strat to IB cash account:
'Error validating request 'wc': cause - The symbol or the local-symbol id must be entered. ServerValidateError'

able to place trades manually so symbol is not a problem?

limited cashvalue check to one time only at which time it plots the correct account balance, so historical should not be a problem either.....

[NinjaTrader_Matthew]

How many IB accounts are connected to NinjaTrader at this time?

Were you ever able to send in the log and trace files? I did not receive these.

[ATI user]

problem solved...i.e. placing trade from strat

both the error messages still occur....seem to have no effect so will ignore

thanks