The risk management system is not available ...

[astrolobe]

I received this error, could you please explain what caused it, and a possible solution.
"The risk management system is not available Affected Order: BuyToCover 1 Stop @ 1142.1"

thanks.

[NinjaTrader_VinceB]

Hi,

Please send a note to support from within the application under Help--> Mail to support. Refer to this post. Logs and traces will be automatically included.

[toulouse-lautrec]

Is your Broker Mirus?
I had a similar issue in the past and their Orderdesk told me they had temporary network issues.

[astrolobe]

My broker is AMP Futures.

[NinjaTrader_VinceB]

What we know is there was a restart of the RMS server yesterday where orders could be rejected for 3 minutes. All should be working normally again.

[Kennard]

Is your Broker Mirus?
I had a similar issue in the past and their Orderdesk told me they had temporary network issues.

I am with Mirus and had the same problem yesterday. Are we entitled to some kind of compensation?

[NinjaTrader_VinceB]

You would have to take this up with your broker. It was not an issue on our end.

However, keep in mind that there's always a chance that a server can go down and needs to be reset or you lose internet connection. After all this is electronics and there is always a risk something can go wrong.

We have some information about this here:

http://www.ninjatrader-support.com/HelpGuideV6/RisksOfElectronicTradingWithNinjaTrader.html

[NinjaTrader_Dierk]

Guys, this is real simple: Your ZenFire broker reported that error message as you placed an order. If you feel you're entitled for a compensation, then please contact your broker and clarify with him.

Thanks

[Trader.Jon]

I had the same issue with my Trading Technologies brokerage account(about a month ago). Their support desk was able to access my trades, enter new trades, etc, on my account, via the software they normally supply their customer with. I eventually had to reset the NT database and do a complete cold start in order to get trading again. NT support consistently maintained that there was nothing wrong with NT and it was on the broker end.

TJ