login failed. Unable to connect to the remote server

[mesilla]

Hi,
This morning (saturday) I wanted to review some charts. When I open ninja trader the chart is only loading until 9:00 am of the day before, not the complete session.
I realized that I did not have any connection. When I tried to connect the message is this: login failed. Unable to connect to the remote server.
Yesterday everything was working normally but today I can not connect. The same problem with the FXCM account. Any ideas?

Thanks

[GeorgeW]

Hi Mesilla,

The same thing happened to me. They must be down for maintenance.

[mesilla]

if that is the case, they should have sent an email to us, the customers...

[NinjaTrader_ShawnB]

Hello mesilla,


Thanks for your post.



Could you please send the log and trace from your platform to look further into this inquiry.


To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-> Mail to Platform Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'.


Also, give a reference of this thread in the body of the email.