Locked out of account

[sarron7]

Hi,

I was able to trade yesterday after my account was set up. now I log in today and only my sim account shows up, I check the forum for answers, then try make a new connection and make sure the global sim option was unchecked and entered my password wrong and locked my account can you help?

[NinjaTrader_DrewO]

Hello,

Thanks for your post.

I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20170614.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20170614.txt"

I look forward to hearing from you.