Not connecting to IB

[appolo112]

I have been following the connection guide for IB and NT won't connect to IB. Nothing happens after I try to connect. I just downloaded both lastest versions of NT 7.0.1000.34 and TWS 960.2g.

[NinjaTrader_EricB]

Hello appolo112,

Thank you for your post,

What account type do you have? e.g., Individual, Financial Adviser, Linked, ect/

In addition to the verison, please verify the Edit > Global Configuration > API Settings are setup per our connection guide as well.

http://ninjatrader.com/ConnectionGui...nnection-Guide

We look forward to assisting further.

[appolo112]

It is an individual account.

I have followed the NT connection guide for IB to the letter and it won't connect

[NinjaTrader_EricB]

Thank you for your reply,

Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.

Also please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.

We look forward to assisting further.