Login not happening properly

[JerryWar]

Since Yesterday my login has not been happening right.
It took so long I actually aborted it twice yesterday before letting it sit there for over 5 minutes trying to login. The same this morning it took 3 minutes to log in. If I get disconnected or something happens and I have to close and ReOpen 3 minutes is Way too long.

and it goes thru several servers each time.

5/30/2017 6:06:17 AM|1|2|Connecting to NinjaTrader data server (HDS1.NinjaTrader.com/31654)
5/30/2017 6:06:17 AM|1|2|Connecting to NinjaTrader data server (HDS2.NinjaTrader.com/31654)


What is going on ?

[NinjaTrader_Jason]

Hello JerryWar,

I suggest to try a reset of your modem/router first and check if this will allow you to connect quicker.

Are you wireless connected? If so, please hard wire your computer to your modem/router if possible.

How many devices do you have connected to your modem/router? Is NinjaTrader able to connect faster if less devices are connected to your modem/router?

It is as expected that NinjaTrader connects to these 2 servers.

[JerryWar]

I am Hardwired of course.
It is the only current connection.
I will try resetting but I am skeptical that has anything to do with it.

[NinjaTrader_Jason]

Thank you for clarifying.

Am I correct you connect to NinjaTrader Continuum? When I test this connection on my end, it takes a few seconds to get connected. I have not seen reports from other customers of long connection times so far.

Does it take 3 minutes each time you connect?

Do you have your connection configured to automatically connect on startup or do you manually connect?

[JerryWar]

I just rebooted my modem and router.
Over 3 minutes to connect. There is something wrong on your end.
I logged into some other streaming services I use and its immediate.
It's on your end and it started this weekend.

Its CQG which I believe is your NinjaTrader continuum.

I Always manually connect and its never been a problem.

[NinjaTrader_Jason]

Can you please send me your Config.xml file so I can test your connection on my end. You can find the Config.xml file at Windows start menu-->Documents--> NinjaTrader 7. Please attach it in your email and include a link to this forum post. You can send it to platformsupport[at]ninjatrader[dot]com.

[JerryWar]

I just logged out and tried NT8 same exact behavior. It just sits there for over 3 minutes and then connects. I am waiting while I am typing for NT7 to log back in. That is how slow it is.

How can I trade with a connection like this ?

[JerryWar]

I have gone thru all my log files and it consistently ( Before this weekend ) took 10 seconds to connect between connecting and connected. Now it consistently takes 3 minutes or so. With the number of disconnects I get This makes the platform unusable to trade. I need this fixed. Someone changed Something.