Constant Disconnect/Reconnect Today

flipper26

Junior Member

Join Date: Oct 2011

Posts: 22
#1

Constant Disconnect/Reconnect Today

05-25-2017, 07:53 AM

Hello
Is anyone else having constant disconnect/reconnect issues with CQG today? I mean worse than usual, every 30 sec or so? Thanks.
Tags: None
NinjaTrader_ChrisSch

NinjaTrader Customer Service

Join Date: Apr 2016

Posts: 1417
#2

05-25-2017, 08:01 AM

Hello flipper26,

Thank you for your note.

We are not currently aware of any widespread issues with CQG connections at this time.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.

I look forward to your reply.
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