NinjaTrader 7 stuck on 'Loading data...'

[tremendous11]

I was looking at charts yesterday and the connection was lost. I do not know if it is related at all, but today it connects to my MB Trading account but the 3 charts I always load all are stuck on 'Instrument' '1 Min' 'Loading data..." instead of the various time frames of the CL 07-17.

[NinjaTrader_EricB]

Hello,

Thank you for your post,

To test, please reset your instruments, this will ensure that the internal setting for the instruments are up-to-date with server specifications: Disconnect and go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.

You will need to close and restart NinjaTrader for the settings to take effect.

Let us know if you see the same after taking these steps.

[NinjaTrader_RyanM]

Hello tremendous11,
I have removed your log and trace files as they contained personal information. Please only email PlatformSupport[AT]NinjaTrader[DOT]com with your log and trace.