Reloaded Ninja Trader and 64 bit crashes

[pezram]

Had to reload ninja had hard disk failure. When I reloaded everything can't get 64 bit to work just crashes 32 bit seems to work. I am using windows 10 Pro any help would be appreciated.

[NinjaTrader_ShawnB]

Hello pezram,


Thanks for your post.



Could you please send the log and trace from your platform to look further into this inquiry.


To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-> Mail to Platform Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'.


Also, give a reference of this thread in the body of the email.

We look forward to assisting you further.

[pezram]

Thanks for quick response now I am not able to get either up long enough to send the logs it crashes and closes. Not sure what to do.

[NinjaTrader_ShawnB]

Hello pezram,

Thanks for your reply.

Please use the following steps as they do not require NinjaTrader to be open.

Please send an email to platformsupport [at] ninjatrader [dot] com with your log and trace files included as an attachment to the email, so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Put 'Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.

[pezram]

I reloaded windows 10 and now can get 64 bit to run but when I try to build a chart I get the message "Chart seies 'Custom 7 could not be deseialized. There is an error in XML document (1859)."