Chart not loading

[ahalopiri]

I got the Direct License and I also have a live account but as soon as I get connected and an instrument on do not load it further

[NinjaTrader_EricB]

Hello ahalopiri,

Thank you for your post,

Who are you connected to? This is displayed in green on lower left corner of the Control Center window.

What instrument (and expiry if applicable) have you selected?

(For a chart) what interval is selected?

Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

We look forward to assisting further.

[ahalopiri]

I am connected with NinjaTrader Continuum

I use these instruments
FESX 03-17
FGBL 03-17
YM 03-17
ES 03-17

Everywhere I have as an interval 5 minutes

And no error is displayed on the screen

[NinjaTrader_EricB]

Thank you for your reply,

To test, please reset your instruments, this will ensure that the internal setting for the instruments are up-to-date with server specifications: Disconnect and go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.

You will need to close and restart NinjaTrader for the settings to take effect.

If you're still unable to get data, please contact our brokerage team at BrokerageSupport[AT]NinjaTrader[Dot]com along with what instruments are not showing real-time data.. They will be able to verify the data enabled on your data feed.

We look forward to assisting further.