unable to get a chart

[robje737]

Hi,
im suddenly unable to open a tick chart ( CL/GC/ZB) although i do have;

data connection
tick data up and including dec 16th ( see attachement)

Any idea?

Rgds,

Rob

[NinjaTrader_DrewO]

Hello,

Thanks for your post.

I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20161218.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20161218.txt"

I look forward to hearing from you.