Cannot connect to Continuum

[michelle99]

Hello,

I have just moved my computer into a new office and am on the network of that office (via ethernet cable). I have internet connection as I can access any website via my browser. I can also logon to skype. When I attempt to connect to continuum in NT7, after a few minutes of waiting for NT to connect to Continuum I then receive the following error:

Login failed: Network connection to the Order Routing System is unavailable.

(Also please see log file attached)

I have already restarted my PC and it did not help at all. Could somebody please tell me how to fix this?

Thanks, Michelle

[NinjaTrader_Jason]

Hello Michelle,

I am not aware of connectivity issues with Continuum.

Can you please try a reset of your modem/router first and check if this will make a difference.

Are you wireless connected? If so, please hard wire your computer to your modem/router if possible.

How many devices do you have connected to your modem/router? Is NinjaTrader able to connect if less devices are connected to your modem/router?

[michelle99]

Hello Michelle,

I am not aware of connectivity issues with Continuum.

Can you please try a reset of your modem/router first and check if this will make a difference.

Are you wireless connected? If so, please hard wire your computer to your modem/router if possible.

How many devices do you have connected to your modem/router? Is NinjaTrader able to connect if less devices are connected to your modem/router?

Hi Jason, thanks for the reply. I added in additional detail to my original post, please see above. I am on an office network. I am the only person in the office and all other computers are off - - I am 99% sure I am the only one currently connected to the network. I have powered off the office router as well as restarted my machine. I still cannot connect.

Please help?

[michelle99]

Also, please see the log file I just attached to my original post above.

[michelle99]

I found this little tool which can tell me which ports are open to me on this network. http://www.canyouseeme.org/

I've tested 80 as well as 443, they are open. Are there any other ports I should check?

[NinjaTrader_Jason]

The log file shows NinjaTrader also cannot connect to the historical data server. This is a separate connection from the Continuum connection - they connect to different IP addresses. This indicates connectivity issues on your end. I am able to connect to Continuum and historical data server on my end - I have not seen reports from other customers so far either.

Is there perhaps another internet connection available for you other than through the office network?

[NinjaTrader_Jason]

Please make sure port 2823 is not blocked when connecting to CQG/Continuum connections. The historical data server uses port 31654 and 31655.

[michelle99]

Connecting via my home yesterday worked fine which means it must be the office network. What I need is to get NinjaTrader to work from my office network because this is where I will be trading.

Please make sure port 2823 is not blocked when connecting to CQG/Continuum connections. The historical data server uses port 31654 and 31655.

Okay, I have checked all of those ports using http://www.canyouseeme.org/ and they all appear to be closed to me.

QUESTION1: Jason could you please check these ports on your own machine which has a PC that can connect to continuum using http://www.canyouseeme.org/ and let me know if this tool says you have access to all these ports?

QUESTION 2: Are there any IP Addresses I need to make sure I can access?

Thanks again

[NinjaTrader_Jason]

1. I get an error. I also get an error when trying port 21 or 25.

2. CQG/Continuum connections:

Network - Subnet Bits - Subnet Mask
67.152.7.192 - 26 - 255.255.255.192
208.48.16.0 - 24 - 255.255.255.0
64.208.51.192 - 26 - 255.255.255.192
66.77.164.128 - 26 - 255.255.255.192
216.219.76.64 - 26 - 255.255.255.192
202.147.38.224 - 27 - 255.255.255.224
203.192.141.160 - 27 - 255.255.255.224

Historical data server:

HDS1 - 208.48.16.140
HDS11 - 208.48.16.131