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NinjaTrading application has stopped working

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    NinjaTrading application has stopped working

    Hello Support Team,
    I have installed NT 7.0.1000.31 on Win 7 Pro (64-bit).
    The NT stop working after "Get Connected" screen.
    I select Connection, enter User Name and Password, press "Connect" but there is no progress and if I press "Skip" or "Close" then NT stop working.

    Attached you can find:
    1. Print Screen of NT notification.
    2. The .xml (changed to .txt) file generated by NT that help describe the problem
    3. The .log file from NT 7 folder.

    I already tried to uninstall NT, clear internet browser cache and history, restart PC and reinstall NT, but problem still the same.

    Regards,
    Sergei
    Attached Files

    #2
    sergei.akinichev,
    Please send me your log and trace files so that I may look into what occurred to platformsupport[at]ninjatrader[dot]com.
    Please follow the steps below to manually attach your log and trace files to your email.

    Open your NinjaTrader folder under Documents.
    Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    Send the 2 compressed folders as attachments to this email.
    Once complete, you can delete these compressed folders.

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