chart trader not working

[ryebank]

"Buy Market"
"Sell Market"
"REV"
"CLOSE"

buttons not working on chart trader

[NinjaTrader_Jason]

Hello ryebank,

Could it be you do not receive realtime data in the chart? What instrument (+ expiry month) do you have selected and to what data feed/broker do you connect in NinjaTrader?

Are you able to submit orders from the right click menu in the chart?

[ryebank]

everything else works apart from those buttons

oil, ES, NQ, DAX, currencies several different charts and i've also recreated them. I have recently reset all trading accounts

[NinjaTrader_Jason]

Can you please send me all your log and trace files so I can investigate. Go to Control Center-->Help-->Mail to Support in NinjaTrader. Put 'Att Jason, chart trader not working' in the subject field and enable 'Log and trace files'.

[ryebank]

sent........

[ryebank]

any update on this?

Why can i not use "BUY MARKET" and "SELL MARKET" in chart trader?

How is it possible that they don't work...?

[NinjaTrader_Brandon]

Hello ryebank,
What is the ticket number for your message to support?

[ryebank]

i sent an email with my log files to - Put 'Att Jason, chart trader not working' in the subject field and enable

Att Jason, chart trader not working (/7.0.1000.31/Microsoft Windows NT 6.1.7600.0)

[NinjaTrader_Brandon]

Hello ryebank,

Thanks for your reply.

If you didn't get a confirmation email back and a ticket number, the files were not received.

Please follow the steps below to manually attach your log and trace files to your email so I may investigate this matter further. You can email platformsupport[at]ninjatrader[dot]com
In the message include a link to this forum topic.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once complete, you can delete these compressed folders.

[ryebank]

I've sent them again....!

Att Jason, chart trader not working () {1591147}