Message during live trading

[jackt]

Hi,

I received a message after I entered a live trade. Data is from Kinetick and broker is IB. Please see the attached jpg file.

It's the second time this has happened. Seems it doesn't affect my trades but it's annoying. Could you please tell me what's going on and is there anything I can do to prevent this from happening again?

Thanks!

Jack

[NinjaTrader_DrewO]

Hello,

Thanks for your post.

I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20161012.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20161012.txt"

I look forward to hearing from you.