Add connection button won´t work

[luisfernandes]

Hello, I installed ninjatrader 7 and tried to setup a new connection but my add button is not working, click but nothing happens.

Thank you for your help

[NinjaTrader_PatrickG]

A basic uninstall and reinstall should resolve (this will not affect your custom files and settings):

Close all running applications.
Make sure NinjaTrader is closed from the Windows Task Manager:
* Press CTRL + ALT + DEL on your keyboard > Start Task Manager...
* Processes tab
* Locate and highlight "NinjaTrader.exe" > Click "End Process"

Then from the Start menu select --> Control Panel --> Add and Remove Programs or Programs and Features
From Add and Remove Programs select NinjaTrader 7 and click Remove.
Navigate to the following folders and delete any "NinjaTrader 7" folders located here:

C:\Program Files (x86)\
or
C:\Program Files\

Once these steps are completed, download and install NinjaTrader from the link below:

http://www.ninjatrader.com/download-registration.php

[luisfernandes]

A basic uninstall and reinstall should resolve (this will not affect your custom files and settings):

Close all running applications.
Make sure NinjaTrader is closed from the Windows Task Manager:
* Press CTRL + ALT + DEL on your keyboard > Start Task Manager...
* Processes tab
* Locate and highlight "NinjaTrader.exe" > Click "End Process"

Then from the Start menu select --> Control Panel --> Add and Remove Programs or Programs and Features
From Add and Remove Programs select NinjaTrader 7 and click Remove.
Navigate to the following folders and delete any "NinjaTrader 7" folders located here:

C:\Program Files (x86)\
or
C:\Program Files\

Once these steps are completed, download and install NinjaTrader from the link below:

http://www.ninjatrader.com/download-registration.php

Hello Patrick, and thank you for your help.

I followed all the steps you mentioned but unfortunately I still have the same issue

[NinjaTrader_PatrickG]

Please write in to PlatformSupport[AT]NinjaTrader[DOT]com with your log and trace files. Please be sure to include a link to this forum post and reference ticket #1578884 ATTN Patrick G

Please follow the steps below to manually attach your log and trace files to your email

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to your email.
• Once complete, you can delete these compressed folders.