Unable to submit order: no handle

[shodson]

I have NT 7.0.1000.31 running strategies while connected to Ninjatrader Brokerage and Optimus Futures.

I had a strategy running against my Optimus account to buy gold this morning and the order was rejected. The error was

Unable to submit order: no handle

What does this mean? I have real-time access to the gold market through that account and the order should have been placed. It would have been a very profitable trade and now I've missed it.

[NinjaTrader_PatrickH]

Hello shodson,

Thank you for your post.

You can contact your broker for more information on the message. We can take a look into the message on our end using your log and trace files if you would like.

Please send me your log and trace files so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Mail to Platform Support.
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please list 'ATTN: Patrick H - 1576344' in the subject line.