Chart/NT crashes

[TraderTony]

I have been working with my charts this morning and keep experiencing a crash with the attached error. Each time the whole of NT crashes and I then have to close TWS in order to re-connect when I re-open NT. Any ideas?

Thanks,

Tony

[NinjaTrader_VinceB]

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Hi Tony,

What version of NT and TWS are you using?

Can you send an email from within the application under Help--> Mail to Support.

That way log files are attached and we can start investigating.

Vince

[TraderTony]

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Thks Vincent - it is on its way.

[TraderTony]

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As recommended I re-installed NT completely (losing all my templates, tick data etc in the process) but I am still getting the same crash (see first post for screen shot) several times a day. It is most frequent when I try to scroll through charts but also happens even when they are not touched. I have emailed several times but am not getting any response.

Any suggestions much appreciated as I wish to use Ninja charts seriously in my trading but this is not viable if I am constantly in fear of a complete crash of the trading platform.

Many thanks,

Tony

[NinjaTrader_VinceB]

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Hi Tony,

When have you send your last email and what is the email address you used? I have not seen anything coming in.

Vince

[TraderTony]

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Vincent wrote:

Hi Tony,

When have you send your last email and what is the email address you used? I have not seen anything coming in.

Vince

Last was on the 23rd from [email protected] to [email protected]. I'll send it again now. Thks.

[NinjaTrader_VinceB]

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Thanks Tony,

Received your email and replied to it.

Vince