No live NQ data

[cnecorp]

HI

One of my students recently set up a new live trading account with NT Continuum/CQG

We set everything up on NT but he is not getting any live data. I have reset instruments, I have tried the Default 24/7 etc without success.

Is this an account set up issue and if so how do we get it fixed.


Ed

[NinjaTrader_DrewO]

Hello,

Thanks for your post.

I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20160818.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20160818.txt"

I look forward to hearing from you.