NT7 requesting new password

[chisel]

I haven't used NT in a few weeks, and when I attempted to connect to Continuum today, NT said - "Login failed: Cannot log on with old password. Please create a new one."

But when I changed the pw in NT, I received a Login failed/wrong pw msg.

Is this something NT can fix or do I need to contact my FCM?

[NinjaTrader_DrewO]

Hello,

Thanks for your post.

I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20160803.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20160803.txt"

I look forward to hearing from you.