Impossible to open a CAC40 chart

[NinjaTrader_Ben]

Hello,

Thank you for your post.


Are you still using CAC40? If so please follow Dierks instructions below to delete it.

If not, please tell me what contract and expire you are using. Also, are you getting any errors in the log tab?

[serval]

Hello,

Thank you for your post.


Are you still using CAC40? If so please follow Dierks instructions below to delete it.

If not, please tell me what contract and expire you are using. Also, are you getting any errors in the log tab?

Hello,

Thank you for the rapidity of the answer.

Yes the trouble is for the future CAC40.

I have done all dierks instructions without success. I'm using contract cac40 09-08 and in the log tab i've got the message:

" Instrument CAC40 09-08 is not supported"

What else can I do?

Great thanks.

[primoto]

Hi Serval,
Check case Matif in "exchanges" maybe it could help.
bye

[serval]

hi primoto,

I just try , but it change nothing ... the chart is "blank"

Thanks

[NinjaTrader_Michael]

Hi Serval,

Please send an e-mail to support at NinjaTrader dot com so we can resolve your inquiry.

[serval]

i try to mail [email protected] and [email protected].

But i have this message from NT:

http://www.casimages.com/img.php?i=080817112441192107.jpg

You want me to whrite directly from my mail box?

Thanks

[NinjaTrader_Michael]

Hi,

Yes, please send an e-mail directly from your mail box.

[serval]

it's done .

thanks

[serval]

Hello,

I find an issue. It's a little extreme but it works now.

What i do:

1) Uninstall NT
2) Erase the folder "document and setting - Ninja Trader"
3) Reboot
4) Install NT

One question if i have the problème next month ... is it possible to made a backup of the templates? if yes how can i do?

Thanks for the help.

[NinjaTrader_JoshP]

Please see the Backup Tool available through the File menu.

[serval]

oups ... sorry for this stupid question ;-)

Have a good day