Future Charts showing blank chart space

[andy.grope]

Hi
I have a futures data feed ( trial) but I get blank pages trying to load ES HG etc.
I get the charts to come up normally on NT&.
Any suggestios please?
Cheers
Andy

[NinjaTrader_DrewO]

Hello,

Thanks for your post.

I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20160721.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20160721.txt"

I look forward to hearing from you.

[andy.grope]

Thanks Drew. I have sent you an email with the files