Patsystem cannot establish connection

[momtic]

Cannot connect to Ninja Trader through Patsystem.

I have checked each of the parameters that my broker give me to entered in the Connection options
I have checked server is a SuperTAS as my broker recommended, but when I try to connect nothing happens,

Further, under tools> options> ATI it says,

ATI server port 36973

Default account Sim101

Enable SMOT server un-checked

Ignore duplicate OIF filed un-checked

Do you need to configure any one of these settings?

Hope you can help

PS
My broker as also given me a Nortel Contivity VPN client monitor to connect.

Hope you can help
Momtic

[NinjaTrader_Jason]

Hello Momtic,

Upon connecting to Patsystems do you receive some sort of error message or does the lower left corner of the Control Center states "Connecting - Patsystems".

If you receive an error message, please let me know what the error states.

If the Control Center states "Connecting - Patsystems", could you please wait for approximately 20 minutes and check if you can get connected.

[momtic]

Hello Momtic,

Upon connecting to Patsystems do you receive some sort of error message or does the lower left corner of the Control Center states "Connecting - Patsystems".

If you receive an error message, please let me know what the error states.

If the Control Center states "Connecting - Patsystems", could you please wait for approximately 20 minutes and check if you can get connected.

Hi

Im getting no error message. All it says is "Connecting - Patsystems". in the lower left hand corner. I have been trying for the last few hours?

[NinjaTrader_Jason]

Could you please send a note to "support AT ninjatrader DOT com" that includes your Patsystems account connection information.

Reference this post and put "Attn Jason" in the subject header. I will test the connection on my end and see if I can reproduce this behavior.

[momtic]

Could you please send a note to "support AT ninjatrader DOT com" that includes your Patsystems account connection information.

Reference this post and put "Attn Jason" in the subject header. I will test the connection on my end and see if I can reproduce this behavior.

so you want my trading account number and pass word and the host server and price server?

[NinjaTrader_Jason]

Yes, please. I need all the information you entered upon creating the Patsystems connection, so I can create your connection on my end and see if I can reproduce this behavior.

[momtic]

Yes, please. I need all the information you entered upon creating the Patsystems connection, so I can create your connection on my end and see if I can reproduce this behavior.

Ok, I send it to you within the next 5 mins

Thanks